Doe App Privacy Policy
Last updated: September 23, 2026.
Gee Coffee Limited operates Doe on iOS and Doe Coffee Roasters on Android. This policy explains how personal information is handled when you use these apps for pickup orders, memberships, wallet features and customer support. Our website has a separate website privacy policy.
Information used by the app
- Account and profile: account identifiers, name, email, phone number, postal code, date of birth and profile photo, depending on the fields you complete and features you use.
- Orders and memberships: ordered items, customizations, pickup store and time, order history, membership plan, status, billing references and benefits.
- Payments and wallet: transaction references, saved-payment references and limited card display details, wallet balances and activity. Payment details are processed through Square; do not send full card details to customer support.
- Preferences and offers: selected store, favourites, settings and offer eligibility or redemption records.
- Support: messages and any photos or other information you choose to provide.
- Technical information: device and app information, notification registration tokens, and connection or security information used to operate the service.
Why we use information
We use information to authenticate accounts, fulfil orders, process payments, administer memberships and wallet services, provide offers and personal preferences, deliver requested notifications, answer support requests, protect the service and comply with applicable obligations.
Service providers
Our services use providers including Supabase for account authentication, Square for payment and commerce services, and Apple or Firebase/Google for native sign-in or push-notification services, as applicable. Our hosting and communications providers process information needed to operate the service. Information may also be disclosed where required by law or to address fraud, security incidents or legal claims.
Permissions and choices
You can manage notification and photo permissions in device settings. A profile photo or support attachment is provided when you choose to upload it. You can browse available public app content without signing in; account, checkout and membership features require information needed to provide those services. You may contact us about access to or correction of your personal information.
Retention and deletion
We retain information as needed to provide services and meet applicable legal, recordkeeping, security and dispute-resolution obligations. You may request deletion of your account and associated personal data in the app or without reinstalling it. Personal profile information is deleted or anonymized, while order and financial records may be retained where legally required, with direct identifiers removed where possible. The applicable obligation determines the retention period for those records.
How to delete your Doe account and request data deletion. For a request about specific information or retained records, contact cx@doecoffee.com. We may need to verify account ownership before fulfilling a request.
Security and processing locations
We use safeguards to protect personal information, but no system is completely secure. Service providers may process information outside your province or Canada, where different laws may apply. Do not share passwords, verification codes or full card details in support messages.
Policy updates
We may update this policy to reflect changes to the app or applicable requirements. The date above identifies the current version.
Contact
Gee Coffee Limited / Doe Coffee Roasters
cx@doecoffee.com
2263 E Hastings St, Vancouver, BC V5L 1V3, Canada