Contact Doe Support
Support for Doe (iOS) and Doe Coffee Roasters (Android), operated by Gee Coffee Limited. For help with your account, pickup orders, Doe Pass, Doe Lite or Doe Wallet, email cx@doecoffee.com. You can contact us even if you cannot sign in or no longer have the app installed.
In-app customer support
Open Profile > Customer support to send a message about your account or order. If you cannot access this screen, email cx@doecoffee.com.
What to include in your message
Include the email used for your Doe account, the pickup location, an order number if available, and a short description of the problem. Do not send your password, verification codes or full payment card details.
Signing in
Use the same sign-in method you used when you created your account. If you use email and password, use the password recovery option when needed. Contact support if you no longer have access to that email address.
Pickup orders
Check your order history for order details. Include the order number and pickup store when requesting help. For a time-sensitive pickup issue, contact the store directly.
Doe Pass and Doe Lite
View your plan and available membership settings in the Doe Pass section. Contact support for questions about billing, renewal, cancellation or benefits. Your agreement and account status determine the applicable terms.
Doe Wallet and payments
Use Doe Wallet to view available wallet and payment information. If a charge or balance looks wrong, include the date, amount and order number in your support message. Never email full card numbers or security codes.
Offers and benefits
Offers may depend on your account, location and eligibility. If an expected offer is missing, include its name and the store you selected when contacting support.
Notifications
You can manage the app notification permission in your device settings. If you are missing order or support notifications, check this permission and reopen the app.
Protecting your account
Do not share your password, email verification links or one-time codes. If you suspect someone else can access your account, contact cx@doecoffee.com and use the password recovery option where available.
Delete your account
You can delete your account from Profile > Account & settings in the app. If you cannot use the app, email cx@doecoffee.com from the address associated with your account with the subject Doe account deletion request. Ownership verification may be required.
Privacy questions
For questions about your personal information or to request access, correction or deletion, contact cx@doecoffee.com. Please do not include unnecessary sensitive information.
App details
The iOS app is named Doe. The Android app is named Doe Coffee Roasters. This support page is provided by Gee Coffee Limited for both apps.
Contact
Our contact information is posted below:
hello@doecoffee.com
2263 E Hastings St, Vancouver, BC V5L 1V3
(604) 336-9030
